çağrı merkezi yöneticisi

Call Center Manager (Female for gender balance).

We are looking for an experienced and results-driven Call Center Manager to lead our customer support operations. The ideal candidate will be responsible for managing daily call center activities, improving service quality, optimizing performance metrics, and leading a high-performing team to deliver excellent customer experiences. You must be fluent in English and send CV in English language.

Key Responsibilities
• Manage day-to-day call center operations and ensure service level targets are met
• Lead, coach, and motivate team leaders and call center agents
• Monitor KPIs such as AHT, SLA, CSAT, and first-call resolution
• Develop and implement operational processes to improve efficiency and quality
• Handle escalated customer issues and ensure timely resolution
• Coordinate with other departments to align customer service objectives
• Prepare performance reports and present insights to senior management
• Ensure compliance with internal policies and regulatory requirements

Requirements
• Proven experience as a Call Center Manager or similar leadership role. Candidate must be female for gender balance
• Strong knowledge of call center KPIs, workflows, and best practices
• Excellent leadership, communication, and problem-solving skills. 

You must be fluent in English both in written and oral communication. CV should send in English language.
• Experience with CRM and call center software
• Ability to work under pressure and manage multiple priorities
• Strong analytical and reporting skills

What We Offer
• Competitive salary and performance-based incentives
• Career growth and leadership development opportunities
• A dynamic and collaborative working environment
• Supportive management and autonomy in decision-making

Follow instruction when applying for this role, send your CV in English.